As somebody who religiously tracks any cricket-related information online, I have, for long felt that there always has been a clear blue water between Cricinfo and other websites which provide 24/7 cricket coverage. The quality of cricket coverage, cricket literature and analysis and the sheer depth of its database have made Cricinfo peerless. In a recent column on Outlook Business (http://www.outlookbusiness.com/inner.aspx?articleid=2770&subcatgid=1199&editionid=76&catgid=60), the authors have highlighted some interesting statistics that provide some insights in understanding what makes Cricinfo tick. For starters, it has a user base of 11.5 million. Cricinfo claims that each of its 11.5 million users spends about 50 minutes a month on the website and each session is about 10 minutes long. Its nearest cricket website competitors are way behind on the same parameters. As the Outlook Business column points out, Cricinfo holds its own even when compared with general websites, being ranked ahead of even the ubiquitous Indian Railway portal in terms of number of views.
It would be interesting to understand the underlying cricket market factors, as also the website-specific factors, which have contributed to the phenomenal Cricinfo story. First, lets look at the market factors. There are various nuances of the game of cricket which make it so attractive for a web-based platform. Even its shortest format lasts for atleast 3 hours, and with breaks of various kinds thrown in for good measure, a cricket fan can always follow the game even if he is pre-occupied with other work, by tracking the scores on a cricket website! So, unless office policies on usage of the Internet are very strict, a good cricket website has the potential to attract a sizeable chunk of busy office-goers to follow the game on a desktop!
Secondly, the game of cricket is not continuous. There is a time gap between each delivery as the ball has to be relayed back to the bowler at the end of every delivery. It is these gaps which allow the viewers to hear the expert feedback of cricket commentators on various aspects of the game, be it fielding, batting, bowling, umpiring or just an interruption in the game due to a dog coming on to the field!! A conventional cricket website (i.e. one which cannot or does not offer video streaming) can therefore assume the role that radio commentators would once perform, when they would allow the readers to imagine how a stroke was played or a ball was bowled! This adds to the excitement of the reader! Thirdly, the game lends itself to an enormous amount of statistics, which makes it a statistical delight. A well designed website would allow a cricket buff to explore this treasure trove and get him/her hooked! In that sense, the database of Cricinfo does stand out for its sheer global reach.
Furthermore, the views of expert cricketers/cricket commentators can be harnessed through various means including interviews, columns, podcasts, blogs and other interactive frameworks designed on a website. Finally, it is possible for a website (if it has the relationships to back it up) to offer fantasy cricket games, memorabilia, souvenirs and merchandise in a faster and perhaps more economical manner, making it an attractive wholesome package for cricket lovers.
Each of these underlying cricket market factors has shaped the Cricinfo growth story. However, before its competitors or potential entrants into the cricket website market contemplate replicating a Cricinfo-like model, they would do well to also understand the website-specific factors that have contributed to Cricinfo achieving this critical mass. Cricinfo has thrived on bringing in viewers to track live scores on its website, and has subsequently got them hooked with exclusive premium content. Today, Cricinfo followers swear by its ability to deliver high quality ball-by ball commentary, features, interviews and interactive discussions on a wide variety of topics, spanning every cricket-playing country, in a most user-friendly manner. Even as this post was being finalized, Cricinfo unveiled its revamped website, which to me, looks set to raise the bar even higher for its competitors.
This leads me to ponder whether there is any space for new entrants in the cricket website marketplace? I do anticipate that the barriers to entry are significantly high in an already crowded cricket website marketplace (which is primarily targeted at eyeballs in India). Some of the challenges that will confront any potential entrant into the cricket website market are outlined below:
(1) Premium on Content: It is often said that everybody has a view on the game of cricket. The biggest challenge for cricket websites will be to deliver content which has a high premium attached to it. In the context of a cricket website, this would mean their ability to assimilate large amounts of information pertaining to cricket matches, players, teams, venues, etc. Even more critical is the ability of a website to analyse the information and provide the readers with interesting articles/columns, which can get the readers hooked, and allow it to stand out from the rest of the crowd.
(2) Competition for Advertisements: The cricket website industry is getting more and more crowded (what with conventional players from the newspaper and the television industry also setting up separate cricket-related websites or separate pages within their websites, as also mobile platforms). As would be obvious in any crowded marketplace, the competition for advertising revenues will only be stiffer. In such an environment, readers would be drawn to a website primarily on the basis of its content.
(3) Viewer Fatigue: In a sense, with cricket being played almost 365 days a year, sustaining the quality of the underlying cricket product itself will be a challenge. Consequently, sustaining viewer interest in the game itself will be an even bigger challenge for industries which are ancillary to the primary product. I fear that with a glut of T20 matches, viewer fatigue is likely to set in sooner or later, and this could have an impact on underlying business of reporting cricket.
(4) Purchasing Power: While a lot of cricket websites do generate significant viewership figures, it is interesting to note that most services offered are free services and not based on a “pay per view” model. While creation of premium content could be one factor in ensuring a migration from a “free” to “pay per view” model, websites also need to ensure that their offerings are priced in a manner that is commensurate with the purchasing power of the Indian consumer marketplace.
(5) Building Social Media and Digital Media Relationships: The growing influence of various forms of social media have not been lost on Cricinfo and the sooner its competitors or a potential new entrant realize the power of social media networks in harnessing fan communities, the easier it will be for them to attract greater eyeballs. In addition, it is extremely important to have an underlying technology platform which enables content delivery across different media platforms in a user-friendly way. This is easier said than done. In Cricinfo’s case, these were made possible by its acquisition by ESPN, which allowed it to leverage ESPN’s expertise in the fields of broadcasting, sports marketing and digital media. For a potential new entrant, it would require significant capital investments, which is a challenge in today’s environment.
(6) Clarity in the Legal Environment: The live ball-by-ball commentary application has been built around a live telecast of a cricket match by a television channel. A couple of years back, the Justice M Chockalingam of the Madras High Court initially restrained mobile operators from disseminating cricket scores and updates by SMS for the ODI cricket series between India and Pakistan, on a civil suit filed by Chennai-based Marksman Marketing Services Private Limited, which was the exclusive global SMS rights-holder for the cricket services. Within three days of this order being passed, Justice R. Bhanumathi vacated the interim injunction granted by Justice Chockalingam but asked mobile service companies and content providers to maintain accounts of revenues from the messages so that the plaintiff company could be compensated later if it succeeded in the main suit. The judge passed her order at the end of a hearing that saw lawyers for Marksman Marketing Services Pvt. Ltd, arguing against those representing several cellular companies and content providers on the question of whether there could be any copyright over scores that are telecast live. I have not been able to locate any subsequent decision of the Chennai High Court on this suit, and am not aware if a final judgment on the same has yet been delivered. This issue, will have significant implications for all websites and content providers, and hence there is an urgent need for clarity in the legal environment in India.
My own personal viewpoint on this matter is as follows: As long as the textual representation of a game can contain significant elements of originality (i.e. the language contained in the ball by ball commentary, the analysis that is made, the discussions that are held etc.), the author of such textual representation (i.e. a website) can claim the information to be “fair use” for the purposes of relaying news, and can also claim a copyright on its textual representation. This is primarily because the scores of a game are said to be in the public domain as soon as the telecast is made, and therefore it is not practically feasible to prevent the subsequent relay of information by a website/mobile service provider to its subscribers. This view has also been adopted in various other jurisdictions, including the USA, where similar issues had arisen in the context of a mobile service provider paging the scores of a NBA game.
The continued growth of this exciting cricket-ancillary market will depend on how well both existing and new players are able confront the above mentioned challenges.
About the Author:
Amrut Joshi is the Founder of Gamechanger Sports Ventures (www.gamechangerindia.com). He can be contacted at amrut@gamechangerindia.com.